Home Help · Connecticut shoreline
Tech help at home, minus the headache.
Slow computer, Wi-Fi dead spots, a scary pop-up or a new device to set up? We fix it remotely or come to your door, and explain it all in plain English.
What we help with
If it plugs in or connects, we can probably fix it
Windows and Mac computers, home networks, phones, printers and the gadgets in between.
How we help
Remote when we can, at your door when we need to be
Fixed remotely
Most software problems are fixed over a secure connection, often the same day, with no waiting around for a visit. Sessions only start with your permission.
At your door
Hardware, Wi-Fi and new setups happen in your home, across the shoreline. For bigger jobs, pick-up and drop-off is available.
Pricing
Simple, honest pricing
One hourly rate for home help. No packages to decode, no surprises on the bill.
Home Help
$75/ hour
The same rate whether we fix it remotely or come to your door.
- One-hour minimum per visitAfter the first hour, time is billed in 15-minute steps, so you only pay for what we use.
- Remote help: never a travel feeMost software problems are fixed remotely, often the same day.
- Free travel within 5 miles of South LymeFarther out, a mileage charge may apply. We'll always tell you before we head over.
Working from home? Home Office Pro members get priority scheduling and never pay travel fees.
Scary pop-up? A call from "Microsoft"?
Don't call the number on the screen and don't let a stranger into your computer. Close what you can, and call us. We'll check it safely.
How it works
Fixed in three simple steps
Call or request a call back
Tell us what's going on in your own words. No tech jargon needed.
We fix it
Remotely if we can, often the same day, or we schedule a visit to your home.
Plain-English wrap-up
We tell you what was wrong, what we did, and how to avoid it next time.
Your home office deserves business-grade protection
If your income runs through the computer at your kitchen table, Home Office Pro keeps it secure and up to date every day, and puts you at the front of the line when you need help.
Questions
Home Help, answered
Do you come to my house?
Yes. We visit homes across the shoreline for anything hands-on, like hardware, Wi-Fi and new setups. Many problems can be fixed remotely, which is often faster.
How does remote help work? Is it safe?
We connect over a secure, encrypted connection, and a session only starts with your permission. You can watch everything we do.
Do you work on Macs?
Yes, both Windows and Mac computers, plus phones, tablets and the rest of your home tech.
Can you get files off my old or broken computer?
Often, yes. We'll tell you honestly what we can recover, and if a drive needs a specialist lab, we'll say so up front.
How much does it cost?
$75 an hour, with a one-hour minimum per visit and 15-minute steps after that. Remote help never has a travel fee, and travel is free within 5 miles of South Lyme. See pricing for the details.
How do I pay?
We accept all major credit cards and checks.
Get help
Something acting up? Let's fix it.
Leave your name and number and we'll call you back, usually the same business day. Or just call. We almost always pick up, and if we miss you, we call back fast.