Lyme PC Repair FAQ
Navigating IT support and services can be confusing. Here are a few frequently asked questions that Lyme PC Repair has received in the years we’ve been open. Not seeing something here? Please contact us. We’ll do our best to answer any questions you have over the phone.
Home Support FAQ
Q: What types of on-site services do you offer for home users?
We provide comprehensive on-site IT services for homeowners across Connecticut, including:
- Virus & malware removal
- Hardware installation & upgrades (RAM, SSDs, graphics cards)
- New PC setup & data migration
- Wi-Fi/network setup, extension & troubleshooting
- Printer & peripheral configuration
- Data backup & recovery
- System tune-ups & performance optimization
For a complete list, visit our Home Computer Support page.
Q: How much do you charge per visit/hour?
Our residential on-site rate is $75 per hour (one-hour minimum), plus a travel fee based on your distance from our base. We itemize labor and travel separately so you always know exactly what you’re paying for.
Q: Do you offer remote support for home computers?
Yes—remote support is available nationwide at the same $75/hour rate with no travel fees. It’s perfect for software troubleshooting, remote virus removal, and system optimizations you can’t do yourself.
Q: What areas of Connecticut do you serve?
We maintain a detailed list of primary service zones in CT on our site, but we’re happy to travel anywhere in Connecticut for larger jobs. For quick fixes, our nationwide remote support has you covered.
Q: How quickly can you respond to a service call?
- Remote support: Same-day availability, often within one hour of first contact.
- On-site appointments: Typically scheduled within 48 hours.
Q: What payment methods do you accept?
We accept all major credit cards, checks, and cash for your convenience.
Q: What’s your cancellation or rescheduling policy?
Please provide at least 24 hours’ notice to cancel or reschedule. We’ll confirm your appointment via text or call the night before. If we’re already en route, you’ll incur the travel fee only—you won’t be billed for labor.
Business IT Services FAQ
Q: What’s included in your managed service plans?
Our managed service plans include proactive 24/7 monitoring, patch management, secure cloud backups, responsive help-desk support, and guaranteed priority response times. Our premium packages include most (but not all) labor. Please see our Business IT Services page for more information.
Q: How are your business rates structured?
- Pay-as-you-go: $125 per hour (one-hour minimum) + travel fees.
- Plan clients: Custom rates and guaranteed response times as outlined in your SLA.
Q: Can you help migrate our on-premises systems to the cloud?
Absolutely. We specialize in migrations to and from Google Workspace, Microsoft 365, SharePoint Online, Azure, and other cloud platforms—planning and executing your move with minimal downtime and maximum data integrity.
Q: Do you provide network design and VoIP setup?
Yes, we design and deploy business-grade firewalls, routers, switches, and Wi-Fi networks. While we don’t sell VoIP services, we integrate and optimize your existing VoIP system to work seamlessly within your network.
Q: How do you handle emergency support outside business hours?
Emergency support is available per your SLA at premium (after-hours) rates. Please refer to your contract or contact us directly for details.
Q: Can you integrate with our existing ticketing/PSA system?
We don’t connect directly to third-party ticketing tools. Instead, we can set up email-to-ticket rules so any request you send automatically enters our system—ensuring nothing slips through the cracks.
General FAQ
Q: How do I request service or get a quote?
To request service or get a quote:
- Fill out our Contact Form
- Call us at 860-580-6767
- Email [email protected]
We’ll follow up promptly to scope your needs and call you with a quote or to obtain additional information if you reach out online.
Q: What information should I have ready before our appointment?
- Home clients: Please prepare a list of devices and any issues you’d like us to address.
- Business clients: Please provide an inventory of affected devices/users along with any error messages or relevant details.
Q: Do you offer discounts for ongoing service agreements?
Yes—ask about savings for multi-year contracts, non-profit organizations, and block-hour commitments.
Q: How do you handle customer data privacy?
Your privacy matters. Please review our Privacy Policy for full details on how we collect, store, and protect your information.