About Lyme PC Repair

IT support with a white-glove touch.

Business-class expertise from someone who still talks like a normal human being. An Old Lyme family business, started in 2021 and built on twenty years of relationships.

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How we got started

$4,000

and a lot of trust.

That's what it took to open the doors, and it came from three longtime customers, not a bank. We're still grateful, and we still work for them.

Why we exist

IT was missing the human part.

I started Lyme PC Repair in 2021 out of necessity. I had a family to support, and I had a hunch: IT was missing a white-glove touch. Real attention to detail, in your home or your office, from someone who knows how to deliver business-class support and explain it like a normal human being.

I've been doing this since I was 20. Over those twenty years I've worked in just about every IT role there is, and the best part was never the technology. It was the people. Customers became friends, and those relationships have lasted.

So when I decided to go out on my own, three of them did something I'll never forget. They put up $4,000 of their own money to help me open the doors. Lyme PC Repair started with their trust, and it still runs on it.

JeffOwner, Lyme PC Repair

The road here

Twenty years, one through-line: the people.

Age 20
First IT job
Hands-on support, one problem and one person at a time.
The years between
Business-class experience
Many different IT roles, and customer relationships that turned into friendships.
2021
Lyme PC Repair opens
Funded by three customers. From there, a steady customer base started to grow.
Today
Shoreline & beyond
Businesses, homes and home offices across the shoreline, plus our sister brand in Southwest Florida.

How we work

Things we refuse to do.

It's a short list, and we don't bend on it.

No hard sell.

We'll tell you what you need, and what you don't. Then it's your call. No pressure, no upsell script.

No "go find it yourself."

Pesky passwords, a forgotten email address, that account you made years ago? We help you with the homework and track it down together.

No sugar-coating.

We're honest even when it isn't what you want to hear. Blunt, sometimes to a fault, but you'll always know where you stand.

No unfinished work.

A job isn't done until it works. We don't leave you with half a fix and a "should be fine."

No disappearing act.

When a job calls for it, we follow up, without you having to ask.

No cold shoulders.

Lost photos, a scam call, a business down for the day. We know it's stressful, and we treat it that way.

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Do the job right, tell the truth, follow up. That's the whole business model, and it's why our clients stay for years.

We live here too

Two blocks from the shore.

We vacationed in East Lyme for years before we decided to stay for good. We fell in love with the area, and Old Lyme became home: I live two blocks from the shore with my family.

So when we say "local," we mean it. We're your neighbors, and we'll see you at the market.

And a little further south

Lime PC Repair

Plenty of our clients split the year between the shoreline and Southwest Florida. Our sister brand, Lime PC Repair, gives them the same care down there, so their technology works in both homes.

Visit Lime PC Repair

Say hello

Let's see if we're a good fit.

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